COVID-19 Assistance
Applicants requesting COVID-19 assistance MUST provide proof of COVID-19 related financial effect
Recent Unemployment Benefit letter
Letter from a healthcare provider
Letter from Employer
Letter from landlord or mortgage company
Email your Utility Assistance Application!
Email application and required documents to
utility.assistance@co.hidalgo.tx.us
Envie la solicitud y documentos necesarios por correo electronico a
utility.assistance@co.hidalgo.tx.us
Office Temporarily Closed to the Public
🗣 ATTENTION: We, in consensus with the recommendations of the Center for Disease Control (CDC) and the Hidalgo County Health Department, are taking action to reduce the density of people gathering in our office. Effective today, our office will be closed to the public until further notice in effort to protect seniors, staff and our most vulnerable neighbors.
Clients who had previously scheduled appointments will still be seen on the indicated date and time.
Client Service Procedures Change due to COVID-19
In accordance with a new regulation stipulated by Hidalgo County due to the Coronavirus epidemic, we have limited our intake to 40 clients per day. Tickets will be administered at 8am on a first come first serve basis and 10 clients will be seen every hour.
For the health and safety of clients and our employees, only one person per household is allowed to enter our facility for the application process.
We appreciate your cooperation and patience during this time. As the situation continues to evolve, we may make more changes in effort to keep our community safe.
Message to the Community
Hidalgo County Community Service Agency is taking action to promote the safety and welfare of its clients in the wake of the coronavirus outbreak, also known as COVID-19. Although there are no known cases of COVID-19 in Hidalgo County as of March 16, 2020, we are taking proactive steps to reduce the possible spread of the virus while maintaining our normal schedule of services.
La Joya City Hall
HCCSA will be offering light assistance in the La Joya area to applicants that qualify.
Ready to Roll
GRANJENO – A new disaster-ready unit is in the Rio Grande Valley. The Hidalgo County Community Service Agency (“CSA”) helps families with utility assistance. Now, the agency is on standby to help Hurricane Harvey families. CSA officials activated their special response unit when Hurricane Harvey hit the coastal areas. CSA Executive Director Jaime Longoria explained they created this due to a local storm. In 2016, straight line winds between 85 to 105 miles per hour left the city of Granjeno in pieces. A year after the storm, the damages can still be seen in the community. As the city rebuilds, the winds left homeowner Jennifer Alvarez worried for the next disaster.